Shipping Policy

Shipping Policy - Official Shipping Policy Page

Hopeford Streams ("we" and "us") is the operator of
(https://ww.hopefordstreams.com) ("Website"). By placing an order through this
The website you will be agreeing to the terms below. These are provided to ensure
Both parties are aware of and agree upon this arrangement to mutually protect
And set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our
Website, but from time-to-time there may be a stock discrepancy and we will not
Be able to fulfill all your items at the time of purchase. In this instance, we will
Fulfill the available products to you, and contact you about whether you would
Prefer to await restocking of the backordered item or if you would prefer for us
To process a refund.
 

2. Shipping Costs.

Shipping costs are calculated during checkout based on the following:
 Where applicable, shipping costs will be based on the price of the individual item as follows.

3. Returns

3.1 Return Due To Change Of Mind

Hopeford Streams will happily accept returns due to change of mind as long as a
request to return is received by us within 30 days of receipt of item and are
returned to us in original packaging, unused and in resalable condition.

Return shipping will be paid at the customer's expense and will be required to
arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.

(Hopeford Streams) will refund the value of the goods returned but will NOT
refund the value of any shipping paid.

3.2 Warranty Returns

Hopeford Streams will happily honour any valid warranty claims, provided a claim
is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Hopeford Streams
to process your warranty claim within 7 days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
 

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 4 - 8 days
 

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 10 - 20 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
 

4.3 Dispatch Time

Orders are usually dispatched within 2 - 5 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
 

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
 

4.5 P.O. Box Shipping

Hopeford Streams will ship to P.O. box addresses using postal services only. We
are unable to offer couriers services to these locations.
 

4.6 Military Address Shipping

We are able to ship to military addresses. We are unable to offer
this service using courier services.

 

4.7 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.
 

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation
 

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
 

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
 

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the
website
 

7.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without
any additional fees to be paid by customer upon arrival in destination country 
 

8. Cancellations

If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
 

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the
courier.
 

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
 

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
 

10. Customer service

For all customer service inquiries, please submit an inquiry at
info@hopefordstreams.com