Return Policy

30-Day Return Policy

At Hopeford Streams, your satisfaction is our priority. We offer a comprehensive 30-day return policy with free returns on all purchases.

Return Window

You have 30 days from the date you receive your item to request a return. This applies to both defective and non-defective products.

Free Returns - No Fees

We offer free return shipping on all eligible items with no restocking fees. We will provide you with a prepaid return shipping label at no cost to you.

What We Accept

• Returns: We accept returns for both defective and non-defective products within 30 days
• Exchanges: We gladly accept exchanges for different sizes, colors, or styles

Eligibility Requirements

To be eligible for a return or exchange, items must:

• Be in the same condition as when you received it
• Be unworn or unused (for non-defective returns)
• Have all original tags attached
• Be in original packaging
• Include receipt or proof of purchase

How to Initiate a Return

To start a return or exchange:

1. Contact us at info@hopefordstreams.ca within 30 days of receiving your order
2. Provide your order number and reason for return
3. We'll send you a free prepaid return shipping label via email
4. Download and print the label
5. Pack your item securely and attach the label
6. Drop off at your nearest shipping location

Defective or Damaged Items

If you receive a defective, damaged, or incorrect product, please contact us immediately at info@hopefordstreams.ca. We will provide a replacement at no additional cost or issue a full refund, including original shipping costs.

Refund Processing

Once we receive and inspect your returned item, we will:

• Notify you of the approval or rejection of your refund
• Process approved refunds automatically to your original payment method within 7 days
• Refunds typically appear in your account within 7-10 business days total, depending on your financial institution

Non-Returnable Items

The following items cannot be returned:

• Final sale items
• Gift cards

Questions?

If you have any questions about our return policy, please contact us at info@hopefordstreams.ca. We're here to help ensure your shopping experience is exceptional.

This return policy applies to all orders shipped to Canada and the United States.