Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for. Please see below for more information on our return policy.
WHAT YOU NEED TO PROVIDE.
A. Photos/videos of the damaged item. Please send us the materials to prove the damage.
B. Screenshots of the dispute, which include name, date and content. For example, a customer complaint/dispute raises through PayPal Dispute, e-mail, chat window, etc.
C. (Optional) Tracking number of the item. If Hopeford Streams asks for a return of the item, you need to send the tracking number to prove that you returned it.
After receiving your return and inspecting the condition of your item, we will process your refundreturn or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
● used items, original packaging and labels.
For defective or damaged products, please contact us at the customer service email firstname.lastname@example.org to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at:
Business # 780745469RT0001